Warranty Information
RAM / Memory
Within 30 Days of Delivery:
RAM may be returned within 30 days of delivery. The 30-day return period begins on the date the shipment is marked as delivered to the address specified in the order. Customers are responsible for return shipping costs. Once the returned items are received and processed by KMG Brands dba RigidRAM, a refund will be issued or a replacement will be sent, subject to availability and the customer’s preference. Refunds do not include original shipping charges.
After the 30 days return period, all of our memory is covered by a Lifetime Replacement Warranty through KMG Brands.
Products being sent back for replacement after 30 days:
Lifetime replacements must have an RMA issued and be returned to KMG Brands dba RigidRAM prior to us sending the replacement.
The return cost of insurance and method of shipping the product back to us is the sole responsibility of the customer. KMG Brands dba RigidRAM will pay for the shipping of the replacement and chooses the method of delivery.
Lifetime is defined as the lifetime of the product on the market. RAM, drives, and outdated technology are not covered by lifetime warranty if the item is not currently available on the common market as a new product.
Important: Warranties are only valid for the original purchaser, and you must be verified before an RMA is issued.
KMG Brands dba RigidRAM Warranty Coverage:
KMG Brands dba RigidRAM is proud to offer a limited lifetime warranty for our RAM (computer memory) products. This warranty covers defects in materials and workmanship under normal use for the lifetime of the product. Lifetime is defined as the lifetime of the product on the market. RAM, drives, and outdated technology are not covered by lifetime warranty if the item is not currently available on the common market as a new product.
What is Covered:
- Defective materials and/or craftsmanship in RAM modules.
- RAM that fails due to normal use, within the conditions outlined below.
What is Not Covered:
- Damage due to misuse, abuse, improper installation, or negligence.
- Physical damage caused by external factors such as liquid spills, power surges, improper handling, or installation or removal errors.
- Damage caused by unauthorized repair or modification of the RAM.
-Damage caused by other internal components, including non-working components, inside the computer the RAM was installed.
- Normal wear and tear.
- RAM installed in devices not compatible with the product specifications.
- Damage caused by natural disasters such as lightning, flood, or fire.
Warranty Duration:
This limited lifetime warranty is valid for as long as the original purchaser owns the RAM, provided the RAM remains in the original system in which it was installed.
How to Make a Warranty Claim:
To make a warranty claim, please follow these steps:
1. Contact KMG Brands dba RigidRAM customer support with proof of purchase and a detailed description of the issue.
2. If eligible, you will receive instructions on how to return the RAM for inspection. Refunds for standard returns will not be given after 30 days past delivery. Delivery date is determined by the package tracking information and applies to the shipping address listed on the invoice.
After 30 days, refund eligibility is limited to approved warranty claims. For warranty claims, KMG Brands dba RigidRAM may, at its sole discretion, choose to repair, replace, or refund the defective item. A refund may be issued instead of repair or replacement if the original item or a comparable replacement is unavailable, discontinued, limited in supply, or subject to significant market price increases due to DRAM availability issues, supply constraints, or other market fluctuations.
Limitations of Liability:
KMG Brands dba RigidRAM's liability is limited to the repair or replacement of defective RAM. We are not responsible for incidental, consequential, or indirect damages (such as lost data or business interruptions) caused by the failure of the product.
Contact Information:
For warranty claims or any questions, contact our support team through the “Contact Us” link.